Hot
Customer Success Manager
About the role
In this role, you will manage 15-25 accounts in close partnership with a Sales Account Director. As the primary point of contact post-sale, you will lead client engagement, ensuring a seamless experience and measurable value from IDC’s services. You will also serve as the bridge between the client and IDC's internal teams, feeding critical insights back to Sales, Analysts, and Product to deepen engagement and identify opportunities for growth and expansion.
While this role is not open at this time , we are actively identifying and engaging with high-quality Customer Success Manager candidates in anticipation of future openings. This posting allows us to get to know potential talent, understand the market, and move quickly when timing aligns. Candidates who apply may be contacted for an exploratory conversation or kept in mind for upcoming opportunities.
While this role is not open at this time , we are actively identifying and engaging with high-quality Customer Success Manager candidates in anticipation of future openings. This posting allows us to get to know potential talent, understand the market, and move quickly when timing aligns. Candidates who apply may be contacted for an exploratory conversation or kept in mind for upcoming opportunities.
Benefits & perks:
- 5 Weeks of paid vacation
- Sick Leave Compensation
- 5 Paid Uncertified Sick Days
- 2 weeks fully paid w/ medical certificate, additional
- 4 weeks paid at 80% salary rate
- Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Meal Vouchers (CZK 220 per working day)
- Annual Prague Travel Card
- Hybrid Working Model
Skills
Experience managing multiple accounts
Client engagement
Collaboration with Sales and Product teams